The Customer Conference 2026
There are a few interesting events in this first quarter of 2026. And 20/CENT Retail gets to visit and/or partner with a few of them. If you are into CX here is one you should know about. On 26 February 2026, London will host the 11th edition of The Customer Conference at the British Medical Association.
This one‑day summit brings together customer experience (CX) leaders, digital strategists, and retail innovators for a programme focused on creating measurable business impact through customer journeys.
Amid evolving consumer expectations and technological disruption, the conference offers practical, insight‑driven sessions on future customer expectations, omnichannel excellence, AI in CX, personalisation, and actionable metrics. Retailers and service providers alike can expect strategies that balance innovation with operational applicability, helping them strengthen loyalty and competitive advantage.
The agenda combines panels, case studies, and leadership discussions. Highlights include sessions on aligning digital and physical touchpoints, tailoring experiences for diverse demographics, and measuring CX with board-level metrics.
The typical delegate is a senior CX, retail, or digital experience professional, often at director level or higher, responsible for strategy, operations, or customer insight. Attendees are actively seeking to enhance omnichannel journeys, implement emerging technologies, and improve loyalty and retention metrics. Companies represented range from large multinational retailers and luxury brands to digital-first challengers and service providers, creating a rich environment for cross-industry learning.
So, I wanted to make sure you check this event out. I appreciate a conference where content is well put together and targeted at practical aspects.
If you want more info, don’t hesitate to go to https://thecustomerconference.com/?utm_source=20cent_retail&utm_medium=media_partnership
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