Inclusion must go beyond good intentions
The Luxembourg Confederation recently organised an inspiring event dedicated to inclusion, held at the G.A.N.G. in La Belle Étoile. It brought together members and various economic actors for an evening of exchange and reflection on a theme as essential as it is timely: diversity and inclusion in the world of work and commerce.
A clear message: go beyond legal obligations
In her introduction, Carole Muller, President of Luxembourg Confederation, emphasised the importance of integrating inclusion into every aspect of economic life. Inclusion, she reminded, must take place not only in commerce but also in the workplace.
Among the concrete initiatives highlighted were the “quiet hours”, already tested at Cactus, which the authorities now wish to promote twice a week for two hours each time. These moments benefit both customers and employees by creating a calmer atmosphere.
Also speaking at the event, Max Hahn, Minister for Family, Solidarity, Living Together and Reception, underlined that the government intends to go further by introducing specific training for restaurant staff to help them better welcome people with disabilities — whether visual, auditory or physical. These initiatives are expected to expand by 2026, reaching well beyond the retail sector.
Cactus: putting people first
Among the companies present, Cactus reminded attendees that inclusion has been part of its DNA for several generations.
As Véronique Schmitt explained, under the motto “People at the centre”, inclusion at Cactus is expressed through concrete actions. The group counts 72 nationalities, 83% of employees on permanent contracts, and over 250 different professions. Supporting and integrating people and inclusion within the organisation is not just a nee, it’s a strength.
The opening of the Lallange store illustrates this diversity: with 200 employees and an average age of 40, it encourages intergenerational collaboration that strengthens customer relations.
The retailer also acts on the customer experience: through quiet hours, customer assistance (such as helping with groceries), and clearer, more focused in-store communication.
“Inclusion is not limited to legal obligations such as accessible parking or lifts for people with reduced mobility,” reminded Véronique Schmitt. “It’s a matter of attitude and structure.”
From resilience to collective performance
The evening’s guest speaker, Sebastian Wächter, keynote speaker and founder of Barrierefrei im Kopf, delivered an inspiring testimony. Paralysed at 95% since an accident in 2007, he now helps companies embrace diversity and cultural transformation.
His message was clear: inclusion is not only an ethical matter, it’s also a performance driver. Inclusive companies enjoy stronger teams, higher engagement, and better retention.
For him, diversity management relies on three pillars:
- Looking in the mirror: honestly analysing recruitment and promotion practices.
- Actively recruiting diverse profiles.
- Continuously raising awareness and training staff on inclusion.
My 20/CENT: a broad and essential topic
Beyond the discussions and testimonies, this event was a reminder that inclusion is not limited to people with reduced mobility. It touches every dimension of society and the workplace: age, origin, sexual orientation, beliefs, health, and more.
Yes, progress is visible. But there is still much to be done for inclusion to become a true structural value within companies, it is not just a box to tick.
A truly inspiring event that encouraged reflection on our own biases, habits, and practices.
Luxembourg ConfédérationLuxembourg EventInclusiveInclusionRetail Cactus