Kiabi is a proof that omnichannel can be simple
A podcast recorded some time ago, but well worth a listen. In these times of disruption and successive crises (logistics under strain, inflation, etc.), (fashion) retailers don't always have it easy. That's why the Retail Influencer wanted to take a closer look at Kiabi Belgium with Managing Director Jérôme Calonne. The group is dynamic, with positive results and several customer-focused initiatives. It's an interesting example from which others can learn (and not just in the fashion world).
As a bonus for subscribers, a visit to a Kiabi concept in Brussels and Kiabi Kids in Waterloo is available on 20/CENT Retail.
Listen to the podcast on traditional platforms, the widget on this site or via the following link: https://vincentpanneels.substack.com/p/kiabi-is-a-proof-that-omnichannel
The store visits at Kiabi Mint and Kiabi Kids are available at : https://open.substack.com/pub/vincentpanneels/p/a-visit-to-kiabis-concepts?r=2zn2qe&utm_campaign=post&utm_medium=web&showWelcomeOnShare=true
PodcastKiabiJérôme CalonneCustomer ExperienceSeamlessMy 20/centFashion