Podcast The Customer relationship must be fast easy and efficient
The relationship between a brand and its customers has evolved considerably in recent years. And as you all know; the digital era has further accentuated the need for a brand to participate in an active discussion rather than a passive one.
As a company specialized in customer relations, Eloquant decided for its 20th anniversary to do a study and look at the customer-brand interactions.
To talk about the results of this survey, my guest is Alain Bouveret, General Manager of Eloquant. Together, we discuss among other things about :
What are actual consumers' expectations when it comes to customer relationship?,
How brands should converse?,
Which channels are the best ones?
and many other points.
Listen to this episode on https://podcast.ausha.co/20-cent-retail-s-podcast/alain-bouveret-eloquant-a-customer-relationship-must-be-fast-easy-and-efficient or via your favourite streaming platform.
Alain BouveretEloquantSurveyMarket DataPodcastCustomer RelationshipRelation Client